Privacy Policy

NSC Pro Consultancy Ltd, registered in England and Wales with company number 16275979 and VAT number GB 492 9605 50, trades as NSC Web Design. Our registered office is Units 1-2 Warrior Court, 9-11 Mumby Road, Gosport, Hampshire, PO12 1BS, United Kingdom. You can contact us at info@nscwebdesign.co.uk.

When you contact us or ask for a quote, we may collect the details you choose to send us.

• Your name, business name, email address and phone number.
• Your website address, project details, preferences and messages.
• Feedback submitted through the website feedback form, including an optional email address, used to improve our website and to reply if requested.
• Website usage data through cookies or analytics tools, but only where you have agreed to optional cookies.

• To reply to enquiries, using our legitimate interests and steps before entering into a contract.
• To deliver agreed services, using contract as our lawful basis.
• To handle accounts, invoices and tax records, using legal obligation as our lawful basis.
• To send marketing emails only where you have given consent. You can withdraw that consent at any time.

We may share personal data with trusted providers who help us run the business, such as hosting, email, CRM, invoicing and accounting software, analytics providers and our accountant. They act as processors or professional advisers. We never sell your personal data.

Some providers may process data outside the UK. Where that happens, we use appropriate safeguards such as adequacy regulations, the UK International Data Transfer Agreement or standard contractual clauses.

• Enquiries that do not become client projects are normally kept for 12 months.
• Client records, invoices and project records are normally kept for 6 years for tax and accounting purposes.
• Cookie choices stay on your device until you clear them or update your preferences.

Our website includes an AI chat assistant. When you use it, we collect the messages you send, the assistant’s replies, and any details you choose to share, such as your name, business name, email address, phone number and what you need help with.

The assistant is powered by an AI provider that processes the conversation on our behalf as our processor, under a contract that limits what they may do with it. We use the conversation to answer your questions and to respond to your enquiry.

Chat enquiries are normally kept for 12 months unless you become a client, in which case the usual client record retention above applies. Please don’t share sensitive personal information, payment details or anything confidential in the chat — use the phone or email instead.

We use sensible technical and organisational measures to protect personal data, including access controls, secure services and careful handling of project information.

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete data where we no longer need it.
• Ask us to restrict or object to certain uses.
• Ask for data portability where it applies.
• Withdraw consent for marketing or optional cookies.

Please contact us first if you have a concern, and we’ll do our best to help. You can also complain to the Information Commissioner’s Office at ico.org.uk.

We may update this policy from time to time. The latest version will always be shown on this page.